Something broke. Get it working.
Doors fail at a short list of predictable places, and most of that list is a repair rather than a new door. Will finds the actual fault instead of quoting you a replacement for it.
What it covers
8 items- Broken torsion and extension springs
- Snapped cables and cables off the drum
- Doors off the track
- Worn rollers, hinges and bearings
- Bent or damaged panels
- Opener faults and stripped drive gears
- Safety sensors that will not let the door close
- Doors that are out of square in the opening
How the visit goes
No mystery about it.
Look at it first
Will runs the door, listens to it, and checks the balance with the opener disconnected. Most faults show themselves in the first two minutes.
Tell you what it is
In plain words, with the part in his hand where that is possible. You get told whether it is the small fix or the big one before any work starts.
Fix it
Common wear parts get handled on the spot where he has them. Anything that has to be ordered gets quoted before it is ordered.
What's it doing?
You don't have to know what's broken.
Pick whichever one sounds like your door. Here is what it usually turns out to be.
It will not close. It bounces back open at the floor.
The safety sensors.
The two photo eyes down near the floor have to see each other before the opener will let the door close. Knocked crooked, covered in cobwebs, or with a wire pulled loose and the opener assumes something is under there. When it is not the sensors it is usually the close limit set a touch too far.
Describe it to Will in your own words. The estimate is free either way.
Call WillThere was a loud bang. Now it barely lifts.
A broken torsion spring.
That bang is the spring letting go, normally the one on the shaft above the opening. The springs carry the weight of the door, so once one has gone the opener is trying to haul the whole thing on its own.
Leave the door down, do not force it open and do not park underneath it. Torsion springs hold serious tension. This one is a phone call, not a weekend job.
Describe it to Will in your own words. The estimate is free either way.
Call WillIt grinds, rattles or screeches on the way up.
Worn rollers, dry hinges or loose hardware.
Steel rollers wear flat, hinges dry out, and every bolt in the assembly slowly works loose from the vibration. It is the single most common thing a door does, and caught early it is a tune-up rather than a repair.
Describe it to Will in your own words. The estimate is free either way.
Call WillIt hangs crooked. One side sits higher than the other.
A cable has come off its drum.
The lift cables run from the bottom of the door up to a drum at each end of the shaft. When one jumps off, that side stops lifting and the door goes out of square in the opening.
Stop running it. Every cycle like that bends track, chews rollers and can wedge the door badly enough to turn a small fix into a big one.
Describe it to Will in your own words. The estimate is free either way.
Call WillThe motor runs but the door does not move.
The trolley is disconnected, or the drive gear is stripped.
Sometimes somebody pulled the red emergency release cord and never reconnected it. Sometimes the plastic gear inside the opener head has chewed itself out, which sounds exactly like the motor running normally with nothing happening at all.
Describe it to Will in your own words. The estimate is free either way.
Call WillIt feels heavy, jerky, or it slams down.
The spring tension is out of balance.
A properly balanced door, with the opener disconnected, will hold its own position around waist height. If it drops or fights you, the springs no longer match the weight of the door and the opener is taking the strain instead.
A door that slams is a real hazard around kids and pets. Worth looking at sooner rather than later.
Describe it to Will in your own words. The estimate is free either way.
Call WillIt opens on its own, or the remote stopped working.
A remote, a keypad, or the logic board.
A stuck button in a car visor will run a door all day. So will a neighbour on an old fixed code opener. When it is none of those, the receiver in the opener head is usually where it ends up.
Describe it to Will in your own words. The estimate is free either way.
Call WillIt has got slower and louder over the winter.
Cold, dry lubrication and drifting spring tension.
Grease stiffens, steel contracts and springs lose a little of their rating every year. A door that ran fine in September can feel like a different door in January. It is normally a tune-up rather than a fault.
Describe it to Will in your own words. The estimate is free either way.
Call WillYou have now read all 8 of them.
It is doing more than one thing.
Which is normal. A door that is out of balance chews rollers, and worn rollers drag on the track, and the opener takes the strain for all of it. Working out which one started it is the actual job, and it is quicker on the phone than it is on a website.
Genuinely, at this point, just call him.
Call Will · (720) 726-0765Starting point, not a diagnosis. The real answer comes from looking at the door.
Tell him what it's doing
Describe the noise. Will knows the noise.
The banging, the sticking, the crooked side, the thing that only happens when it is cold. You will get a straight answer and a real number.
(720) 726-0765